An agency perspective on service triads : linking operational and financial performance
Year of publication: |
2015
|
---|---|
Authors: | Zhang, Jie J. ; Lawrence, Benjamin ; Anderosn, Chris K. |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 35.2015, p. 56-66
|
Subject: | Service triads | Customer satisfaction | Service outsourcing | Agency theory | Franchising | Prinzipal-Agent-Theorie | Outsourcing | Kundenzufriedenheit | Unternehmensdienstleistung | Business services |
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