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Managing the performance of outsourced customer contact centers
Tate, Wendy L.; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 3, pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
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Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing
Mossel, Henk-Jan van; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 4, pp. 241-252
Persistent link: https://www.econbiz.de/10003794807
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International service outsourcing : using offshore analytics to identify determinants of value-added outsourcing
Banerjee, Arindam; Williams, Scott A. - In: Strategic outsourcing : an International journal 2 (2009) 1, pp. 68-79
Persistent link: https://www.econbiz.de/10003917956
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Should it stay or should it go? : examining the shared services or outsourcing decision
Hesketh, Anthony - In: Strategic outsourcing : an International journal 1 (2008) 2, pp. 154-172
Persistent link: https://www.econbiz.de/10003931624
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Crowdsourcing : a comprehensive literature review
Hossain, Mokter; Kauranen, Ilkka - In: Strategic outsourcing : an International journal 8 (2015) 1, pp. 2-22
Persistent link: https://www.econbiz.de/10011375910
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Logistics Service Providers (LSPs) evaluation and selection : literature review and framework development
Alkhatib, Saleh Fahed; Darlington, Robert; Nguyen Trung … - In: Strategic outsourcing : an International journal 8 (2015) 1, pp. 102-134
Persistent link: https://www.econbiz.de/10011375941
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Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan; Hanafi, Ahmed - In: Strategic outsourcing : an International journal 6 (2013) 3, pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
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What follows after the decision to offshore production? : a systematic review of the literature
Mugurusi, Godfrey; Boer, Luitzen de - In: Strategic outsourcing : an International journal 6 (2013) 3, pp. 213-257
Persistent link: https://www.econbiz.de/10010230162
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International purchasing offices : literature review and research directions
Sartor, Marco; Orzes, Guido; Nassimbeni, Guido; Jia, Fu; … - In: Journal of purchasing and supply management 20 (2014) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10010347857
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A typology and meta-analysis of outsourcing relationship frameworks
Lyons, Paul; Brennan, Louis - In: Strategic outsourcing : an International journal 7 (2014) 2, pp. 135-172
Persistent link: https://www.econbiz.de/10010418255