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Managing the performance of outsourced customer contact centers
Tate, Wendy L.; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 3, pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
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Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing
Mossel, Henk-Jan van; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 4, pp. 241-252
Persistent link: https://www.econbiz.de/10003794807
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Antecedents of vertical integration : transaction cost economics and resource-based explanations
Gulbrandsen, Boge; Sandvik, Kåre; Haugland, Sven A. - In: Journal of purchasing and supply management 15 (2009) 2, pp. 89-102
Persistent link: https://www.econbiz.de/10003860831
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Outsourcing and financial performance : a negative curvilinear effect
Kotabe, Masaaki; Mol, Michael J. - In: Journal of purchasing and supply management 15 (2009) 4, pp. 205-213
Persistent link: https://www.econbiz.de/10003917305
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Effect of offshore outsourcing of information technology work on client projet management
Lacity, Mary Cecelia; Rottman, Joseph W. - In: Strategic outsourcing : an International journal 2 (2009) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10003917945
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Outsourcing as a mode of organizational learning
Yakhlef, Ali - In: Strategic outsourcing : an International journal 2 (2009) 1, pp. 37-53
Persistent link: https://www.econbiz.de/10003917948
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Captive outsourcing : a way to move complex products to emerging markets
Hameri, Ari-Pekka; Tunkelo, Teemu - In: Strategic outsourcing : an International journal 2 (2009) 1, pp. 54-67
Persistent link: https://www.econbiz.de/10003917953
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International service outsourcing : using offshore analytics to identify determinants of value-added outsourcing
Banerjee, Arindam; Williams, Scott A. - In: Strategic outsourcing : an International journal 2 (2009) 1, pp. 68-79
Persistent link: https://www.econbiz.de/10003917956
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Outsourcing in China : opportunities, challenges and lessons learned
Jones, Wendell O. - In: Strategic outsourcing : an International journal 2 (2009) 2, pp. 187-203
Persistent link: https://www.econbiz.de/10003918006
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Strategic outsourcing practices of multi-national corporations (MNCs) in China
Kang, Mingu; Wu, Xiaobo; Hong, Paul - In: Strategic outsourcing : an International journal 2 (2009) 3, pp. 240-256
Persistent link: https://www.econbiz.de/10003918020