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Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn; Torrico, Boris Herbas; Enkawa, Takao; … - In: Journal of retailing 90 (2014) 4, pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.; Wang, Rebecca Jen-Hui; Isaac, Mathew S. - In: Journal of retailing 99 (2023) 1, pp. 85-101
Persistent link: https://www.econbiz.de/10014283363