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Relationship marketing
104
Beziehungsmarketing
103
Consumer behaviour
66
Konsumentenverhalten
66
Einzelhandel
46
Retail trade
46
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
15
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Online-Handel
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Customer experience
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Kundenservice
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Kundenbindungsprogramm
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Markenimage
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Retailing
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Journal of retailing
SpringerLink / Bücher
2,019
Journal of business research : JBR
702
Journal of retailing and consumer services
585
Springer eBook Collection
537
Industrial marketing management : the international journal for industrial and high-tech firms
448
Gabler Edition Wissenschaft
434
Springer eBook Collection / Business and Economics
401
Europäische Hochschulschriften / 5
357
International journal of hospitality management
305
Research
288
Lehrbuch
276
The journal of services marketing
227
The journal of business & industrial marketing
206
The service industries journal
190
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
European research studies
155
International journal of electronic customer relationship management : IJECRM
143
International journal of contemporary hospitality management
134
Tourism management : research, policies, practice
130
Journal of marketing
127
essentials
126
Journal of business ethics : JOBE
123
Journal of travel and tourism marketing
123
Journal of hospitality marketing & management
118
Neue betriebswirtschaftliche Forschung : Nbf
118
Journal of service research : JSR
117
Cogent business & management
114
Springer eBook Collection / Business and Management
113
The journal of product & brand management
111
Gabler Research
110
Economics Papers from University Paris Dauphine
109
Journal of service management
109
Asia Pacific journal of marketing and logistics
108
Edward Elgar E-Book Archive
107
The journal of brand management : an international journal
106
Business horizons
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
104
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ECONIS (ZBW)
105
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1
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
2
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
3
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
4
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
7
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
8
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
9
Service-dominant orientation : measurement and impact on performance outcomes
Karpen, Ingo O.
;
Bove, Liliana L.
;
Lukas, Bryan A.
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10010500748
Saved in:
10
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
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