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Bidding Strategies and Consumer Savings in NYOP Auctions
Joo, Mingyu; Mazumdar, Tridib; Raj, S.P. - In: Journal of retailing 88 (2012) 1, pp. 180-189
Persistent link: https://www.econbiz.de/10009830521
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Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
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Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10010073974