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The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance
Lichtenstein, Donald R.; Netemeyer, Richard G.; Maxham, … - In: Journal of retailing 86 (2010) 1, pp. 85-93
Persistent link: https://www.econbiz.de/10003969350
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The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending
Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, … - In: Journal of retailing 88 (2012) 4, pp. 462-475
Persistent link: https://www.econbiz.de/10009707165
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Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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The Impact of a New Retail Brand In-Store Boutique and its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending
Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, James G. - In: Journal of retailing 88 (2012) 4, pp. 462-475
Persistent link: https://www.econbiz.de/10010050227
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Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
Maxham, James G.; Netemeyer, Richard G. - In: Journal of retailing 78 (2002) 4, pp. 239-252
Persistent link: https://www.econbiz.de/10006614855
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Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G. - In: Journal of retailing 83 (2007) 1, pp. 131-146
Persistent link: https://www.econbiz.de/10007599004
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An Examination of Deal Proneness Across Sales Promotion Types: A Consumer Segmentation Perspective
Lichtenstein, Donald R.; Burton, Scot; Netemeyer, Richard G. - In: Journal of retailing 73 (1997) 2, pp. 283-297
Persistent link: https://www.econbiz.de/10006630281
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Trip chaining behavior in multi-destination shopping trips: a field experiment and laboratory replication
Brooks, Charles M.; Kaufmann, Patrick J.; Lichtenstein, … - In: Journal of retailing 84 (2008) 1, pp. 29-38
Persistent link: https://www.econbiz.de/10003732231
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Technical Research Note: The Effect of Double Deals on Consumer Attitudes
Low, George S.; Lichtenstein, Donald R. - In: Journal of retailing 69 (1993) 4, pp. 453-466
Persistent link: https://www.econbiz.de/10006638501
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Trip chaining behavior in multi-destination shopping trips: A field experiment and laboratory replication
Brooks, Charles M.; Kaufmann, Patrick J.; Lichtenstein, … - In: Journal of retailing 84 (2008) 1, pp. 29-39
Persistent link: https://www.econbiz.de/10008890828