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Relationship marketing
104
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103
Consumer behaviour
78
Konsumentenverhalten
78
Einzelhandel
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Retail trade
52
Dienstleistungsqualität
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Service quality
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Grewal, Dhruv
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Blut, Markus
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Journal of retailing
Journal of business research : JBR
1,009
Industrial marketing management : the international journal for industrial and high-tech firms
809
Journal of retailing and consumer services
743
International journal of hospitality management
575
SpringerLink / Bücher
463
The service industries journal
421
The journal of services marketing
345
The journal of business & industrial marketing
310
International journal of production research
289
NBER working paper series
276
European journal of operational research : EJOR
263
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
256
Working paper / National Bureau of Economic Research, Inc.
249
International journal of contemporary hospitality management
245
International journal of production economics
242
Technological forecasting & social change : an international journal
241
NBER Working Paper
236
Tourism management : research, policies, practice
218
Journal of the Academy of Marketing Science
204
Journal of hospitality marketing & management
202
Journal of travel and tourism marketing
201
Journal of strategic marketing
197
Journal of air transport management
192
Cogent business & management
187
Services marketing quarterly
183
Auditing : a journal of practice & theory
178
Journal of service research : JSR
175
Journal of service management
172
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
166
Management science : journal of the Institute for Operations Research and the Management Sciences
164
Asia Pacific journal of marketing and logistics
155
Journal of marketing
155
Service business
153
Research policy : policy, management and economic studies of science, technology and innovation
152
The TQM journal : the international review of organizational improvement
147
Discussion paper series / IZA
135
International journal of quality and service sciences
134
International journal of services and operations management
133
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ECONIS (ZBW)
133
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1
Computer-mediated customization tendency (CMCT) and the adaptive e-service experience
Mathwick, Charla
;
Wagner, Janet
;
Unni, Ramaprasad
- In:
Journal of retailing
86
(
2010
)
1
,
pp. 11-21
Persistent link: https://www.econbiz.de/10003969341
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
5
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
Saved in:
6
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
7
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
8
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
9
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
10
Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.
;
Langerak, Fred
;
Donkers, Bas
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10003438286
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