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Bettencourt, Lance A.
4
Brown, Stephen W.
3
Bitner, Mary Jo
1
Fisk, Raymond P.
1
Mackenzie, Scott B.
1
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Journal of retailing
Marketing management : a quarterly business management publication of the American Marketing Association
8
Business horizons
7
Journal of the Academy of Marketing Science
7
International journal of service industry management : IJSIM
5
Journal of service management
5
Journal of marketing
4
Business Horizons
3
California management review : CMR
3
Harvard business review : HBR
3
California management review
2
Journal of Service Management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing education : JME
2
Journal of service research : JSR
2
MIT sloan management review
2
Sloan management review
2
Chris Argyris : critical evaluations in business and management
1
Consumer research and policy series
1
Global governance spotlight
1
HBR's 10 must reads series
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of market research
1
Issues in organization and management series
1
Journal of Consumer Marketing
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
Operations management : a strategic approach
1
Psychology & marketing
1
Rethinking International Development Series
1
Service science, management and engineering : education for the 21st Century
1
Service systems and innovations in business and society collection
1
Services science : fundamentals, challenges and future developments
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Theories in marketing series
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1
Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.
;
Brown, Stephen W.
;
Mackenzie, …
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
Saved in:
2
Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.
;
Brown, Stephen W.
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
Saved in:
3
Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation
Bettencourt, Lance A.
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 165-180
Persistent link: https://www.econbiz.de/10006608385
Saved in:
4
Customer Voluntary Performance: Customers as Partners in Service Delivery
Bettencourt, Lance A.
- In:
Journal of retailing
73
(
1997
)
3
,
pp. 383-406
Persistent link: https://www.econbiz.de/10006630002
Saved in:
5
Tracking the Evolution of the Services Marketing Literature
Fisk, Raymond P.
;
Brown, Stephen W.
;
Bitner, Mary Jo
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 61-103
Persistent link: https://www.econbiz.de/10006638522
Saved in:
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