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Consumer anger: a label in sea...
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Consumer behaviour
303
Konsumentenverhalten
303
Einzelhandel
138
Retail trade
138
Beziehungsmarketing
75
Relationship marketing
75
Customer satisfaction
52
Kundenzufriedenheit
52
Online retailing
48
Online-Handel
48
Dienstleistungsqualität
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Service quality
41
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Pricing strategy
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Markenführung
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Electronic Commerce
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Grewal, Dhruv
17
Roggeveen, Anne L.
9
Blut, Markus
7
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Monroe, Kent B.
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Kukar-Kinney, Monika
5
Brady, Michael K.
4
Howlett, Elizabeth
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Bearden, William O.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Cronin, J. J.
3
Dass, Mayukh
3
Gauri, Dinesh Kumar
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Hardesty, David M.
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Haruvy, Ernan
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Hoyer, Wayne D.
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Inman, J. Jeffrey
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Jha, Subhash
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Khare, Adwait
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Krishna, Aradhna
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Lamey, Lien
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Lehmann, Donald R.
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Levy, Michael
3
Ma, Yu
3
Melis, Kristina
3
Mittal, Vikas
3
Neslin, Scott A.
3
Noble, Stephanie M.
3
Popkowski Leszczyc, Peter T. L.
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Journal of retailing
Journal of business research : JBR
2,301
Journal of retailing and consumer services
2,103
International journal of hospitality management
1,078
International journal of consumer studies
781
NBER working paper series
726
Psychology & marketing
722
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
618
NBER Working Paper
566
Tourism management : research, policies, practice
515
The service industries journal
501
SpringerLink / Bücher
488
European Journal of Marketing
486
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
435
Journal of Consumer Marketing
415
Management science : journal of the Institute for Operations Research and the Management Sciences
409
The journal of services marketing
407
The journal of product & brand management
404
Journal of Services Marketing
396
European journal of marketing : EJM
395
Journal of marketing research : JMR
392
International journal of contemporary hospitality management
390
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
371
Journal of marketing management : MM
365
Journal of the Academy of Marketing Science
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of marketing
346
Journal of hospitality marketing & management
344
Journal of international consumer marketing
332
Journal of consumer behaviour : an international research review
327
Marketing letters : a journal of research in marketing
325
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
322
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
317
Journal of marketing communications
315
International journal of retail & distribution management
310
International Journal of Retail & Distribution Management
308
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ECONIS (ZBW)
349
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
3
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
4
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
5
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
6
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
7
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
8
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
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