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Utilitarian and hedonic motivators of shoppers' decision to consult with salespeople
Haas, Alexander; Kenning, Peter - In: Journal of retailing 90 (2014) 3, pp. 428-441
Persistent link: https://www.econbiz.de/10010408212
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E-service quality : a meta-analytic review
Blut, Markus; Chowdhry, Nivritiv; Mittal, Vikas; Brock, … - In: Journal of retailing 91 (2015) 4, pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis
Blut, Markus; Wünderlich, Nancy V.; Brock, Christian - In: Journal of retailing 100 (2024) 2, pp. 293-315
Persistent link: https://www.econbiz.de/10015065223
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E-satisfaction: a re-examination
Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; Hesse, Josef - In: Journal of retailing 80 (2004) 3, pp. 239
Persistent link: https://www.econbiz.de/10006608379
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What to Expect After the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships
Blut, Markus; Backhaus, Christof; Heussler, Tobias; … - In: Journal of retailing 87 (2011) 3, pp. 306-320
Persistent link: https://www.econbiz.de/10009333091