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Consumer behaviour
303
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303
Einzelhandel
138
Retail trade
138
Beziehungsmarketing
75
Relationship marketing
75
Customer satisfaction
52
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48
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Grewal, Dhruv
17
Roggeveen, Anne L.
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Blut, Markus
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Verhoef, Peter C.
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Breugelmans, Els
6
Campo, Katia
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Nordfält, Jens
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Ruyter, Ko de
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5
Evanschitzky, Heiner
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4
Kukar-Kinney, Monika
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Bearden, William O.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Brady, Michael K.
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Dass, Mayukh
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Gauri, Dinesh Kumar
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Mittal, Vikas
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Noble, Stephanie M.
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Popkowski Leszczyc, Peter T. L.
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Journal of retailing
Journal of business research : JBR
2,296
Journal of retailing and consumer services
2,090
International journal of hospitality management
1,020
NBER working paper series
824
International journal of consumer studies
782
Working paper / National Bureau of Economic Research, Inc.
744
Psychology & marketing
705
NBER Working Paper
659
Journal of consumer research : JCR ; an interdisciplinary bimonthly
603
Discussion paper series / IZA
537
The service industries journal
484
SpringerLink / Bücher
467
Tourism management : research, policies, practice
462
Asia Pacific journal of marketing and logistics
440
Journal of travel and tourism marketing
423
Management science : journal of the Institute for Operations Research and the Management Sciences
419
The journal of product & brand management
400
The journal of services marketing
398
European journal of marketing : EJM
391
Journal of marketing research : JMR
390
Cogent business & management
377
International journal of contemporary hospitality management
377
The journal of brand management : an international journal
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
Journal of marketing management : MM
355
Journal of hospitality marketing & management
333
Journal of international consumer marketing
333
Journal of the Academy of Marketing Science
332
Journal of business ethics : JOBE
328
Technological forecasting & social change : an international journal
325
Journal of marketing
323
Marketing letters : a journal of research in marketing
321
IZA Discussion Paper
316
Journal of consumer behaviour : an international research review
316
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
Journal of fashion marketing and management
303
Journal of marketing communications
302
The international review of retail, distribution and consumer research
302
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ECONIS (ZBW)
346
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1
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346
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date (oldest first)
1
Affect versus
cognition
in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
3
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
9
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
10
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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