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A strategic framework for task automation in professional services
Sampson, Scott - In: Journal of service research 24 (2021) 1, pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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Determinants of repurchase intentions of real estate agent services : direct and indirect effects of perceived ethicality
Le, Nhat Quang; Supphellen, Magne - In: Journal of retailing and consumer services 35 (2017), pp. 84-90
Persistent link: https://www.econbiz.de/10011645117
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Improving how clinicians communicate with patients : an integrative review and framework
Danaher, Tracey S.; Berry, Leonard L.; Howard, Chuck; … - In: Journal of service research 26 (2023) 4, pp. 493-510
Persistent link: https://www.econbiz.de/10014580301
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Managing customer uncertainty in making service offshoring decisions
Lu, Lu; Gregory, Gary D.; Ngo, Liem Viet; Bagozzi, … - In: Journal of service research 24 (2021) 4, pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
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Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-162
Persistent link: https://www.econbiz.de/10003837518
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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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From selling to supporting : leveraging mobile services in the context of food retailing
Saarijärvi, Hannu; Mitronen, Lasse; Yrjölä, Mika - In: Journal of retailing and consumer services 21 (2014) 1, pp. 26-36
Persistent link: https://www.econbiz.de/10010233547
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Managing internal stakeholders’ views of corporate reputation
Olmedo-Cifuentes, Isabel; Martínez-León, Inocencia María - In: Service business 8 (2014) 1, pp. 83-111
Persistent link: https://www.econbiz.de/10010239428
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Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling - In: Service business 8 (2014) 2, pp. 171-195
Persistent link: https://www.econbiz.de/10010351462