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Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling - In: Service business 8 (2014) 2, pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna; Witell, Lars; Valtakoski, Aku; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
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Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae - In: Service business 13 (2019) 1, pp. 51-74
Persistent link: https://www.econbiz.de/10011965824
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Value logics for service innovation : practice-driven implications for service-dominant logic
Lindhult, Erik; Chirumalla, Koteshwar; Oghazi, Pejvak; … - In: Service business 12 (2018) 3, pp. 457-481
Persistent link: https://www.econbiz.de/10011915104