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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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Consumers' cognitive response to website change
Ainsworth, Jeremy; Ballantine, Paul W. - In: Journal of retailing and consumer services 37 (2017), pp. 56-66
Persistent link: https://www.econbiz.de/10011729718
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That's different! : how consumers respond to retail website change
Ainsworth, Jeremy; Ballantine, Paul W. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 764-772
Persistent link: https://www.econbiz.de/10010407227