The end of the world as we know it? : the influence of online channels on the luxury customer experience
Philipp "Phil" Klaus
| Year of publication: |
2020
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|---|---|
| Authors: | Klaus, Philipp |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 57.2020, p. 1-7
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| Subject: | Luxury | Luxury retailing | Luxury services | Luxury experience | Online luxury experience (OLX) | Omni channel management | Customer experience | Online customer experience | e-commerce | Luxusgüter | Luxury goods | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Vertriebsweg | Distribution channel | Online-Marketing | Internet marketing | Electronic Commerce | E-commerce | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102248 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012305877