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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
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How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp - In: Journal of retailing and consumer services 68 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
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Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp; Kuppelwieser, Volker; Heinonen, Kristina - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
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A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp; Kuppelwieser, Volker - In: Journal of retailing and consumer services 73 (2023), pp. 1-3
Persistent link: https://www.econbiz.de/10014303398