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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
420
Kundenzufriedenheit
420
Consumer behaviour
321
Konsumentenverhalten
321
Beziehungsmarketing
256
Relationship marketing
256
Dienstleistungsqualität
215
Service quality
215
Einzelhandel
84
Retail trade
84
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
36
Markenführung
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Beschwerdemanagement
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Complaint management
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Customer loyalty
32
Confidence
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Vertrauen
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Brand image
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Markenimage
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Customer experience
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Internet marketing
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Loyalty
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Online-Marketing
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Social Web
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Social web
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Mobile communications
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Mobilkommunikation
24
Emotion
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Customer integration
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Customer retention
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
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Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
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Seger-Guttmann, Tali
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Abumalloh, Rabab Ali
2
Agag, Gomaa
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Arndt, Aaron D.
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Asante, Daniel
2
Asante, Eric Adom
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Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Bala, Pradip Kumar
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Journal of retailing and consumer services
International journal of hospitality management
384
Journal of business research : JBR
322
SOEP survey papers
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
Tourism management : research, policies, practice
188
The service industries journal
181
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
153
International journal of contemporary hospitality management
141
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
Journal of air transport management
92
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
Psychology & marketing
83
International journal of quality & reliability management
82
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
International journal of services and operations management
72
Journal of strategic marketing
72
The international journal of bank marketing : IJBM
72
Journal of service management
71
Europäische Hochschulschriften / 5
69
International journal of quality and service sciences
68
Discussion paper series / IZA
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
422
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1
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
2
Conceptualizing the brand in social media community : the five sources model
Davis, Robert
;
Piven, Inna
;
Breazeale, Michael
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10010388551
Saved in:
3
Designing retail : unravelling coping strategies through emphatic interviewing owner managers
Madsen, Signe Mørk
;
Petermans, Ann
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012269084
Saved in:
4
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
5
Exploring asymmetric effects in the formation of retail price satisfaction
Zielke, Stephan
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 335-347
Persistent link: https://www.econbiz.de/10003742273
Saved in:
6
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
7
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
8
Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie
;
Evans, Jody
;
Hickman, Melissa
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
Saved in:
9
On the impact of loyalty cards on store loyalty : does the customers' satisfaction with the reward scheme matter?
Demoulin, Nathalie T. M.
;
Zidda, Pietro
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 386-398
Persistent link: https://www.econbiz.de/10003742280
Saved in:
10
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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