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How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.; Karande, Kiran; Glassman, Myron - In: Journal of retailing and consumer services 31 (2016), pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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Complaint as a persuasion attempt : front line employees' perceptions of complaint legitimacy
Khantimirov, Denis; Karande, Kiran - In: Journal of retailing and consumer services 43 (2018), pp. 68-76
Persistent link: https://www.econbiz.de/10011883140
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Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis; Karande, Kiran; Ford, John B. - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Cover Image
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-360
Persistent link: https://www.econbiz.de/10009967387