How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Aaron D. Arndt, Kiran Karande, Myron Glassman
| Year of publication: |
July 2016
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|---|---|
| Authors: | Arndt, Aaron D. ; Karande, Kiran ; Glassman, Myron |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 31.2016, p. 294-303
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| Subject: | Similarity-attraction | Service providers | Cosmetic features | Tattoos | Facial hair | Beards | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.04.014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011528727