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Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang; Wang, Hanwen; Zhang, Xiadan; Tian, Hui - In: Journal of retailing and consumer services 68 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
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How consumers' perceptions differ towards the design features of mobile live streaming shopping platform : a mixed-method investigation of respondents from Taobao Live
Xiao, Quan; Wan, Shanshan; Zhang, Xing; Siponen, Mikko; … - In: Journal of retailing and consumer services 69 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013401741
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Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting; Park, Younggeun; Park, Jaejin; Zhang, Hao - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
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When it rains, it pours? : the impact of weather on customer returns in the brick-and-mortar retail store
Hu, Jianhao; Zhang, Xuan; Chen, Hanyu (Yuki); Li, Wanyue - In: Journal of retailing and consumer services 77 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014462253