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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
323
Konsumentenverhalten
323
Beziehungsmarketing
260
Relationship marketing
260
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
87
Retail trade
87
Online retailing
79
Online-Handel
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Satisfaction
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Customer service
48
Kundenservice
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E-commerce
46
Electronic Commerce
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Confidence
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Internet marketing
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Loyalty
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Online-Marketing
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Social Web
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Social web
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Mobile communications
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Mobilkommunikation
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Emotion
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Customer integration
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Kundenintegration
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
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Seger-Guttmann, Tali
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Abumalloh, Rabab Ali
2
Agag, Gomaa
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Agarwal, Reeti
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
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Journal of retailing and consumer services
SpringerLink / Bücher
571
Journal of econometrics
456
Journal of business research : JBR
421
International journal of hospitality management
382
Discussion paper series / IZA
212
Economics letters
211
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
203
The service industries journal
200
The journal of services marketing
195
Tourism management : research, policies, practice
193
Journal of Services Marketing
184
Journal of travel and tourism marketing
171
CEMMAP working papers / Centre for Microdata Methods and Practice
162
Journal of hospitality marketing & management
158
Econometric theory
156
Applied economics
155
International journal of contemporary hospitality management
152
Springer eBook Collection
150
Gabler Edition Wissenschaft
147
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
138
Technical report / Sonderforschungsbereich 475 Komplexitätsreduktion in Multivariaten Datenstrukturen, Universität Dortmund
134
Industrial marketing management : the international journal for industrial and high-tech firms
132
International journal of project management : the journal of The International Project Management Association
128
The TQM journal : the international review of organizational improvement
128
Cogent business & management
126
Applied economics letters
120
IZA Discussion Paper
119
International journal of productivity and quality management : IJPQM
118
Europäische Hochschulschriften / 5
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
117
NBER working paper series
117
European Journal of Marketing
108
Econometric reviews
107
International Journal of Bank Marketing
106
Journal of air transport management
106
Journal of the American Statistical Association : JASA
106
NBER Working Paper
105
International journal of business information systems : IJBIS
101
Services marketing quarterly
100
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ECONIS (ZBW)
431
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431
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1
Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie
;
Evans, Jody
;
Hickman, Melissa
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
4
Exploring asymmetric effects in the formation of retail price satisfaction
Zielke, Stephan
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 335-347
Persistent link: https://www.econbiz.de/10003742273
Saved in:
5
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
6
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
7
On the impact of loyalty cards on store loyalty : does the customers' satisfaction with the reward scheme matter?
Demoulin, Nathalie T. M.
;
Zidda, Pietro
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 386-398
Persistent link: https://www.econbiz.de/10003742280
Saved in:
8
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
9
Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
10
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
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