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Determinants of repurchase intentions of real estate agent services : direct and indirect effects of perceived ethicality
Le, Nhat Quang; Supphellen, Magne - In: Journal of retailing and consumer services 35 (2017), pp. 84-90
Persistent link: https://www.econbiz.de/10011645117
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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-162
Persistent link: https://www.econbiz.de/10003837518
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From selling to supporting : leveraging mobile services in the context of food retailing
Saarijärvi, Hannu; Mitronen, Lasse; Yrjölä, Mika - In: Journal of retailing and consumer services 21 (2014) 1, pp. 26-36
Persistent link: https://www.econbiz.de/10010233547
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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker; Finsterwalder, Jörg - In: Journal of retailing and consumer services 28 (2016), pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
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Understanding on-the-go consumption : identifying and quantifying its determinants
Benoit, Sabine; Schäfers, Tobias; Heider, Raphael - In: Journal of retailing and consumer services 31 (2016), pp. 32-42
Persistent link: https://www.econbiz.de/10011528499
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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Corporate social and environmental responsibility in services : will consumers pay for it?
Parsa, H. G.; Lord, Kenneth R.; Putrevu, Sanjay; … - In: Journal of retailing and consumer services 22 (2015), pp. 250-260
Persistent link: https://www.econbiz.de/10010469036
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Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.; To, W. M. - In: Journal of retailing and consumer services 18 (2011) 4, pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
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Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of retailing and consumer services 63 (2021), pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666027