AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Year of publication: |
2021
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Authors: | Chong, Terrence ; Yu, Ting ; Keeling, Debbie Isobel ; Ruyter, Ko de |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 63.2021, p. 1-10
|
Subject: | Agency | AI-chatbots | Proxy agent | Services frontline | Prinzipal-Agent-Theorie | Agency theory | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
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