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"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish; Mishra, Abhishek; Gupta, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
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Transformative retail services : elevating loyalty through customer well-being
Troebs, Cord-Christian; Wagner, Tillmann; Heidemann, F. - In: Journal of retailing and consumer services 45 (2018), pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
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The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus; Oikarinen, Eeva-Liisa; Teck Ming Tan - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
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Consumers' channel choice for university-licensed products : exploring factors of consumer acceptance with social identification
Yang, Sujin; Park, Jungkun; Park, Jihye - In: Journal of retailing and consumer services 14 (2007) 3, pp. 165-174
Persistent link: https://www.econbiz.de/10003458641
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Students as customers in higher education : the (controversial) debate needs to end
Guilbault, Melodi - In: Journal of retailing and consumer services 40 (2018), pp. 295-298
Persistent link: https://www.econbiz.de/10011801989
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The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin; Ha, Sejin; Im, Hyunjoo - In: Journal of retailing and consumer services 28 (2016), pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091