The impact of perceived similarity to other customers on shopping mall satisfaction
Year of publication: |
2016
|
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Authors: | Kwon, Hyorkjin ; Ha, Sejin ; Im, Hyunjoo |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 28.2016, p. 310-316
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Subject: | Mere social presence | Perceived similarity | Satisfaction | US traditional shopping mall | Einkaufszentrum | Shopping center | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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