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Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Verhulst, Nanouk; Vermeir, Iris; Slabbinck, Hendrik; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
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Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; … - In: Journal of retailing and consumer services 39 (2017), pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
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Chatbots in retailers' customer communication: How to measure their acceptance?
Rese, Alexandra; Ganster, Lena; Baier, Daniel - In: Journal of retailing and consumer services 56 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012390000
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Measuring customer aggression : Scale development and validation
Mortimer, Gary; Wang, Shasha; Osorio Andrade, María Lucila - In: Journal of retailing and consumer services 73 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
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Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng; Lee, Min-young - In: Journal of retailing and consumer services 17 (2010) 5, pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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Negative emotions, value and relationships : differences between women and men
Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
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US male generational cohorts : retail format preferences, desired retail attributes, satisfaction and loyalty
Brosdahl, Deborah J. C.; Carpenter, Jason M. - In: Journal of retailing and consumer services 19 (2012) 6, pp. 545-552
Persistent link: https://www.econbiz.de/10009655513