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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer service
3
Dienstleistungsqualität
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Cambra-Fierro, Jesús
6
Trifu, Andreea
3
Berbel-Pineda, Juan M.
2
Gao, Lily
2
Melero-Polo, Iguácel
2
Polo-Redondo, Yolanda
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Ruiz-Benítez, Rocío
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Vázquez-Carrasco, Rosario
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Fuentes-Blasco, María
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Lucia-Palacios, Laura
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Journal of retailing and consumer services
Journal of marketing management : MM
42
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of strategic marketing
6
Marketing intelligence & planning
6
Journal of marketing channels : ... distribution systems, strategy, and management
5
European journal of marketing : EJM
4
International journal of retail & distribution management
4
Journal of business ethics : JOBE
4
Journal of business research : JBR
4
Journal of service research : JSR
4
The journal of business & industrial marketing
4
Cuadernos aragoneses de economía
3
European business review : EBR ; the official journal of the International Management Centres, Europe
3
Investigaciones económicas
3
Journal of Business Ethics
3
Management accounting
3
Supply chain management : an international journal
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Universia business review : revista trimestral de Dirección de Empresas
3
European retail research
2
Información comercial española : ICE : revista de economía
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business economics and management
2
Management decision : MD
2
Research policy : policy, management and economic studies of science, technology and innovation
2
Service business
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of brand management : an international journal
2
The marketing book
2
The service industries journal
2
BN
1
Ciencias sociales
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Corporate social responsibility and trade unions : perspectives across Europe
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Critical perspectives on accounting : an international journal for social and organizational accountability
1
Cuadernos de ciencias económicas y empresariales
1
Cuadernos de economía y dirección de la empresa : CEDE
1
ESIC market : economic and business journal ; revista internacional de economía y empresa
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Economics of innovation and new technology
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ECONIS (ZBW)
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1
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
3
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10010121689
Saved in:
4
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
5
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
6
The influence of communication in destination imagery during COVID-19
Cambra-Fierro, Jesús
;
Fuentes-Blasco, María
;
Gao, Lily
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209580
Saved in:
7
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
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