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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.; Clark, Melissa N. - In: Journal of retailing and consumer services 17 (2010) 1, pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
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Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I; Chang, Chih-yuan; Liu, Yu-lun - In: Journal of retailing and consumer services 17 (2010) 5, pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
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Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng; Lee, Min-young - In: Journal of retailing and consumer services 17 (2010) 5, pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
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Customers' perspectives regarding e-banking in an emerging economy
Agarwal, Reeti; Rastogi, Sanjay; Mehrotra, Ankit - In: Journal of retailing and consumer services 16 (2009) 5, pp. 340-351
Persistent link: https://www.econbiz.de/10003875613
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Customer satisfaction study via a latent segment model
Fonseca, Jaime R. S. - In: Journal of retailing and consumer services 16 (2009) 5, pp. 352-359
Persistent link: https://www.econbiz.de/10003875614
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An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing
Esbjerg, Lars; Jensen, Birger Boutrup; Bech-Larsen, Tino; … - In: Journal of retailing and consumer services 19 (2012) 4, pp. 445-456
Persistent link: https://www.econbiz.de/10009571251