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The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
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Storytelling during retail sales encounters
Gilliam, David A.; Zablah, Alex R. - In: Journal of retailing and consumer services 20 (2013) 5, pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
Cover Image
Storytelling during retail sales encounters
Gilliam, David A.; Zablah, Alex R. - In: Journal of retailing and consumer services 20 (2013) 5, pp. 488-494
Persistent link: https://www.econbiz.de/10010142747