The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jin Ho Jung, Jaewon Yoo
| Year of publication: |
2019
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|---|---|
| Authors: | Jung, Jin Ho ; Yoo, Jaewon |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 48.2019, p. 60-69
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| Subject: | Deviant service adaptation | Deviant service communication | Deviant use of resources | Customer indebtedness | Service friendship | Co-production | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.02.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012001282