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~isPartOf:"Journal of retailing and consumer services"
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Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
231
Konsumentenverhalten
231
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
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Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
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Customer loyalty
23
Customer integration
20
Kundenintegration
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Customer experience
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Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
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Markenführung
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Brand image
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Markenimage
15
Mobile communications
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English
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
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Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
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Journal of retailing and consumer services
International journal of hospitality management
405
NBER working paper series
309
Working paper / National Bureau of Economic Research, Inc.
303
The service industries journal
294
Journal of business research : JBR
285
Cuadernos de economía
279
NBER Working Paper
259
Documentos de trabajo / Banco Central de Chile
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
174
Estudios de economía
161
International journal of contemporary hospitality management
161
Colección estudios CIEPLAN
158
Policy research working paper : WPS
156
Estudios públicos
154
Documentos de trabajo Banco Central de Chile
150
Services marketing quarterly
142
CEPAL review
141
Journal of air transport management
140
Economía chilena
138
Journal of hospitality marketing & management
137
Discussion paper series / IZA
134
Traffic quarterly : an independent journal for better traffic
133
Working paper
130
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
124
Tourism management : research, policies, practice
121
Documento de trabajo / Instituto de Economía, Pontificia Universidad Catolica de Chile
120
El trimestre económico
118
International journal of productivity and quality management : IJPQM
115
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Serie de documentos de trabajo ... / Universidad de Chile, Facultad Economía y Negocios, Departamento de Economía
107
Cogent business & management
105
Documento de trabajo
104
International journal of services and operations management
104
Journal of service research : JSR
103
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ECONIS (ZBW)
332
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1
A segmentation study of pedestrian weekend activity patterns in a central business district
Saarloos, Dick
;
Joh, Chang-hyeon
;
Zhang, Junying
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003956363
Saved in:
2
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
3
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
4
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
5
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
6
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
7
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
8
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
9
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
10
Value-creation among retailers and consumers : new insights into the furniture market
Andreu, Luisa
;
Sánchez, Isabel
;
Mele, Cristina
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10003989681
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