//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Audit quality across non-audit...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
231
Konsumentenverhalten
231
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
181
Relationship marketing
181
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
27
Satisfaction
27
Service industry
27
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
18
Qualitätsmanagement
18
Confidence
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
more ...
less ...
Online availability
All
Undetermined
270
Free
1
Type of publication
All
Article
334
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
335
Aufsatz in Zeitschrift
335
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
All
English
335
Author
All
Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Baumann, Chris
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
494
Auditing : a journal of practice & theory
471
International journal of quality & reliability management
457
International journal of hospitality management
422
International journal of production research
391
The service industries journal
320
Total quality management & business excellence
301
Benchmarking : an international journal ; BIJ
300
IMF Staff Country Reports
296
Journal of business research : JBR
296
Managerial auditing journal
288
NBER working paper series
267
The accounting review : a publication of the American Accounting Association
264
Working paper / National Bureau of Economic Research, Inc.
258
International journal of production economics
250
SpringerLink / Bücher
241
NBER Working Paper
233
International journal of auditing : IJA
231
Quality management journal : QMJ
223
Accounting horizons : a quarterly publication of the American Accounting Association
218
The journal of services marketing
210
WPg : Kompetenz schafft Vertrauen
190
Cogent business & management
188
International journal of six sigma and competitive advantage : IJSSCA
187
European journal of operational research : EJOR
171
International journal of services and operations management
171
International journal of contemporary hospitality management
170
International journal of quality and service sciences
167
Journal of air transport management
165
Journal of accounting and public policy
152
Journal of hospitality marketing & management
142
Services marketing quarterly
142
Tourism management : research, policies, practice
141
Health care management review : HCM review
138
Journal of business ethics : JOBE
131
Management science : journal of the Institute for Operations Research and the Management Sciences
127
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
126
more ...
less ...
Source
All
ECONIS (ZBW)
335
Showing
1
-
10
of
335
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
2
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
3
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
4
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
5
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
6
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
7
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
10
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->