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Smart technology and service employees' job crafting : relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
Kang, David Yeonjun; Hur, Won-Moo; Shin, Yuhyung - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303128
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Understanding on-the-go consumption : identifying and quantifying its determinants
Benoit, Sabine; Schäfers, Tobias; Heider, Raphael - In: Journal of retailing and consumer services 31 (2016), pp. 32-42
Persistent link: https://www.econbiz.de/10011528499
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Ambient scent as a mood inducer in supermarkets : the role of scent intensity and time-pressure of shoppers
Leenders, Mark A. A. M.; Smidts, Ale; El Haji, Anouar - In: Journal of retailing and consumer services 48 (2019), pp. 270-280
Persistent link: https://www.econbiz.de/10012001306
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Feelings of ownership and volunteering : examining psychological ownership as a volunteering motivation for nonprofit service organisations
Ainsworth, Jeremy - In: Journal of retailing and consumer services 52 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012132259
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Understanding on-the-go consumption : a retail mix perspective
Jebarajakirthy, Charles; Das, Manish; Maggioni, Isabella; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012431634
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Choice deferral : the interaction effects of visual boundaries and consumer knowledge
Cervi, Cleber; Brei, Vinícius Andrade - In: Journal of retailing and consumer services 68 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366353
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Appreciation vs. apology : research on the influence mechanism of chatbot service recovery based on politeness theory
Song, Mengmeng; Zhang, Huixian; Xing, Xinyu; Duan, Yucong - In: Journal of retailing and consumer services 73 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014303143
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A cross-cultural exploration of situated learning and coping
Bose, Mousumi; Ye, Lilly - In: Journal of retailing and consumer services 24 (2015), pp. 42-50
Persistent link: https://www.econbiz.de/10010528612
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Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan; Dootson, Paula - In: Journal of retailing and consumer services 68 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
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The influence of a lockdown on consumption : an exploratory study on Generation Z's consumers
Amatulli, Cesare; Peluso, Alessandro M.; Sestino, Andrea; … - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303349