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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
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Relationship marketing
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Retail trade
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Online-Handel
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Store design
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Qualitätsmanagement
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Confidence
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
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Paul, Justin
4
Prybutok, Victor R.
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Rokonuzzaman, Md
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Harun, Ahasan
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Karande, Kiran
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Park, Eunil
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Al Khateeb, Amr
2
Alnawas, Ibrahim
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Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
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Ashill, Nicholas J.
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Babin, Barry J.
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Bilgihan, Anil
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Borges, Adilson
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Brengman, Malaika
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
IZA Discussion Papers
3,854
Discussion paper series / IZA
2,444
IZA Discussion Paper
2,264
MPRA Paper
1,367
Economics Papers from University Paris Dauphine
1,100
NBER Working Papers
907
CESifo Working Paper
785
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
CESifo working papers
571
CEPR Discussion Papers
565
LSE Research Online Documents on Economics
553
Working Paper
514
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
489
CESifo Working Paper Series
480
International journal of quality & reliability management
456
Auditing : a journal of practice & theory
439
NBER working paper series
431
Ovidius University Annals, Economic Sciences Series
420
International journal of hospitality management
415
ZEW Discussion Papers
407
International journal of production research
380
The service industries journal
313
Annals of Faculty of Economics
307
Total quality management & business excellence
300
Cogent business & management
292
Journal of business research : JBR
281
Managerial auditing journal
269
GLO discussion paper
257
GLO Discussion Paper
253
SOEPpapers on Multidisciplinary Panel Data Research
244
International journal of production economics
237
The accounting review : a publication of the American Accounting Association
229
Quality management journal : QMJ
223
Český finanční a účetní časopis
222
International journal of auditing : IJA
215
ERIM Report Series Research in Management
210
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
206
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ECONIS (ZBW)
333
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1
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
2
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
3
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
4
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
5
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
6
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
9
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
10
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
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