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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Why and when firms respond accommodatively to the product-harm crisis : an institutional perspective
Liu, Yang; Ouyang, Zhe; He, Mujia - In: Journal of retailing and consumer services 68 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013366331
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Unveiling consumer preferences in automotive reviews through aspect-based opinion generation
Liu, Yang; Shi, Jiale; Huang, Fei; Hou, Jingrui; Zhang, … - In: Journal of retailing and consumer services 77 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014462159
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The impact of sales effort on a dual-channel dynamical system under a price-sensitive stochastic demand
Datta, Alotosh; Sarkar, Biswajit; Dey, Bikash Koli; … - In: Journal of retailing and consumer services 76 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014460798