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Embracing digital companions : unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Mehmood, Khalid; Kautish, Pradeep; Shah, Tejas R. - In: Journal of retailing and consumer services 79 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015098491
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May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra; Altinigne, Nesenur; Kuzgun, Ebru; Okan, Mehmet - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
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Optimizing service encounters through mascot-like robot with a politeness strategy
Zhang, Huixian; Song, Mengmeng - In: Journal of retailing and consumer services 79 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015100919
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung; Yoo, Joon Woo; Cho, Youngju; Park, Heejun - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Journal of retailing and consumer services 38 (2017), pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
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When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
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Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus - In: Journal of retailing and consumer services 67 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013364466