Service robots with (perceived) theory of mind : an examination of humans' reactions
Year of publication: |
2022
|
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Authors: | Söderlund, Magnus |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-11
|
Subject: | Human-to-robot interactions | Perceived service quality | Service robots | The uncanny valley | Theory of mind | Dienstleistungsqualität | Service quality | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction |
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