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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
450
Konsumentenverhalten
450
Customer satisfaction
433
Kundenzufriedenheit
431
Service quality
341
Dienstleistungsqualität
340
Beziehungsmarketing
323
Relationship marketing
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Einzelhandel
135
Retail trade
135
Online retailing
102
Online-Handel
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Customer service
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Mobile communications
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Mobilkommunikation
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Satisfaction
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E-commerce
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Electronic Commerce
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Emotion
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Viral marketing
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Customer experience
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Customer loyalty
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Social web
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Khan, Imran
6
Lombart, Cindy
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Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
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Prybutok, Victor R.
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Quach, Sara
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Agag, Gomaa
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Alnawas, Ibrahim
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Borges, Adilson
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Cambra-Fierro, Jesús
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Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Ladhari, Riadh
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Molinillo, Sebastian
4
Mortimer, Gary
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Nilashi, Mehrbakhsh
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Rokonuzzaman, Md
4
Seger-Guttmann, Tali
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Shehawy, Yasser Moustafa
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Yang, Kiseol
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Abdelmoety, Ziad Hassan
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Alharthi, Majed
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Anaya-Sánchez, Rafael
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Ashill, Nicholas J.
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Bilgihan, Anil
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Chebat, Jean-Charles
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Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Harun, Ahasan
3
Hong, EunPyo
3
Islam, Jamid Ul
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Journal of retailing and consumer services
International journal of hospitality management
1,496
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
516
The service industries journal
472
Journal of hospitality marketing & management
363
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
293
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
248
Cogent business & management
242
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
233
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
The TQM journal : the international review of organizational improvement
166
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
International journal of quality and service sciences
139
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ECONIS (ZBW)
636
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
3
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
6
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
7
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
8
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
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