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The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
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Do extrinsic cues affect purchase risk at international e-tailers : the mediating effect of perceived e-tailer service quality
Cheng, Julian Ming Sung; Wang, Edward Shih-Tse; Lin, … - In: Journal of retailing and consumer services 15 (2008) 5, pp. 420-428
Persistent link: https://www.econbiz.de/10003742288
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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Modelling consumer responses to an apparel store brand : store image as a risk reducer
Liljander, Veronica; Polsa, Pia; Riel, Allard C. R. van - In: Journal of retailing and consumer services 16 (2009) 4, pp. 281-290
Persistent link: https://www.econbiz.de/10003864541
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Antecedents and consequences of Internet channel performance
Wolk, Agnieszka; Skiera, Bernd - In: Journal of retailing and consumer services 16 (2009) 3, pp. 163-173
Persistent link: https://www.econbiz.de/10003852516
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An examination of consumers' cross-shopping behaviour
Skallerud, Kåre; Korneliussen, Tor; Olsen, Svein O. - In: Journal of retailing and consumer services 16 (2009) 3, pp. 181-189
Persistent link: https://www.econbiz.de/10003852518
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A value-based perspective of market orientation and customer service
Chen, Shu-ching; Quester, Pascale G. - In: Journal of retailing and consumer services 16 (2009) 3, pp. 197-206
Persistent link: https://www.econbiz.de/10003852521
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The effects of role strain on the consumer decision process for groceries in single-parent households
Thiagarajan, Palaniappan; Ponder, Nicole; Lueg, Jason E.; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 207-215
Persistent link: https://www.econbiz.de/10003852531
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Reinventing the branch : an empirical assessment of banking strategies to environmental differentiation
Allard, Thomas; Babin, Barry; Chebat, Jean-Charles; … - In: Journal of retailing and consumer services 16 (2009) 6, pp. 442-450
Persistent link: https://www.econbiz.de/10003906172
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The impact of selected store image dimensions on retailer equity : evidence from 10 Chinese hypermarkets
Jinfeng, Wu; Tian, Zhilong - In: Journal of retailing and consumer services 16 (2009) 6, pp. 486-494
Persistent link: https://www.econbiz.de/10003906209