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Relevant, or irrelevant, external factors in panic buying
Prentice, Catherine; Nguyen Tuyet-Mai; Nandy, Purnima; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581922
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Robotic service quality : scale development and validation
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers' attitudes toward the company
Arli, Denni; Grace, Anthony; Palmer, Janet; Pham, Cuong - In: Journal of retailing and consumer services 37 (2017), pp. 139-145
Persistent link: https://www.econbiz.de/10011729736