Robotic service quality : scale development and validation
Catherine Prentice, Mai Nguyen
| Year of publication: |
2021
|
|---|---|
| Authors: | Prentice, Catherine ; Nguyen Tuyet-Mai |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 62.2021, p. 1-7
|
| Subject: | Artificial intelligence | Robots | Scale development | Service quality | Services marketing | Künstliche Intelligenz | Dienstleistungsqualität | Roboter | Robot | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102661 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648963