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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen; Tuzovic, Sven; Ehret, Michael - In: Journal of service management 26 (2015) 4, pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
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Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia; Rafaeli, Anat; Ravid, Shy; Wirtz, Jochen; … - In: Journal of service management 21 (2010) 3, pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986