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~isPartOf:"Journal of service management"
~person:"Bruhn, Manfred"
~person:"Gremler, Dwayne D."
~person:"Kowalkowski, Christian"
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Successful industrial service...
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Bundling strategy
3
Leistungsbündel
3
Dienstleistung
2
Services
2
B-to-B-Marketing
1
Beziehungsmarketing
1
Business model
1
Business-to-business marketing
1
Competence
1
Customer satisfaction
1
Dienstleistungsberufe
1
Emotion
1
Epistemology
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Erkenntnistheorie
1
Forschung
1
Friseurhandwerk
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Qualifikation
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Relationship marketing
1
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1
Risiko
1
Risk
1
Roles
1
Sales function
1
Salespeople
1
Selling
1
Service infusion
1
Service selling
1
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Article
5
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5
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English
5
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Bruhn, Manfred
Gremler, Dwayne D.
Kowalkowski, Christian
Edvardsson, Bo
8
Gebauer, Heiko
6
Jaakkola, Elina
6
Witell, Lars
6
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
Helkkula, Anu
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Valtakoski, Aku
3
Wirtz, Jochen
3
Birgelen, Marcel van
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Fischer, Thomas
2
Fleisch, Elgar
2
Gleich, Ronald
2
Grönroos, Christian
2
Hammedi, Wafa
2
Hypko, Phillipp
2
Kindström, Daniel
2
Kristensson, Per
2
Mahr, Dominik
2
Meiren, Thomas
2
Nordin, Fredrik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Raddats, Chris
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tilebein, Meike
2
Tronvoll, Bård
2
Tuzovic, Sven
2
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Journal of service management
Forum Dienstleistungsmanagement
20
SpringerLink / Bücher
10
Wissenschaft & Praxis
10
Dienstleistungsmanagement : Jahrbuch
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
The journal of business & industrial marketing
8
Journal of business research : JBR
7
Springer eBook Collection
6
Meffert-Marketing-Edition
5
Meffert Marketing Edition
4
Springer eBooks / Business and Economics
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
2
Journal of service research : JSR
2
Management, Prozessgestaltung, Kundenperspektive
2
Managing service quality : MSQ ; an international journal
2
Springer eBook Collection / Business and Economics
2
Asia Pacific journal of marketing and logistics
1
Basler Schriften zum Marketing
1
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Dienstleistungscontrolling
1
Dissertations from the International Graduate School of Management and Industrial Engineering
1
Erfolgsfaktor Marke : neue Strategien des Markenmanagements
1
Essentials
1
European journal of marketing : EJM
1
Forschungsergebnisse / Institut für Kommunikationsmanagement
1
Gabler Research
1
Gabler Wissenschaft & Praxis
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
Integration von Produkt und Service - auf dem Weg zum Lösungsanbieter
1
International journal of business environment : IJBE
1
International journal of knowledge management studies : IJKMS
1
International journal of services technology and management
1
Journal of Business Research
1
Journal of business market management : JBM
1
Journal of business-to-business marketing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
5
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1
The risks of providing
services
: differential risk effects of the service-development strategies of customisation, bundling, and range
Nordin, Fredrik
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Journal of service management
22
(
2011
)
3
,
pp. 390-408
Persistent link: https://www.econbiz.de/10009239535
Saved in:
2
Adding
services
to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel
;
Kowalkowski, Christian
;
Alejandro, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
Saved in:
3
Solutions offerings : a critical review and reconceptualisation
Nordin, Fredrik
;
Kowalkowski, Christian
- In:
Journal of service management
21
(
2010
)
4
,
pp. 441-459
Persistent link: https://www.econbiz.de/10008656292
Saved in:
4
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
5
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
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