//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~person:"Kunz, Werner H."
~subject:"Dienstleistung"
~subject:"Roboter"
~subject:"Service industry"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 10 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Roboter
Service industry
Unternehmenserfolg
Artificial intelligence
2
Customer service
2
Kundenservice
2
Künstliche Intelligenz
2
Robot
2
Service encounter
2
Service robots
2
AI
1
Agency
1
Chatbot
1
Conversational agent
1
Dienstleistungsqualität
1
Embarrassment
1
Robotics
1
Service quality
1
Services
1
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Kunz, Werner H.
Edvardsson, Bo
6
Witell, Lars
5
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Wirtz, Jochen
3
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Helkkula, Anu
2
Kristensson, Per
2
Mahr, Dominik
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patterson, Paul G.
2
Reynoso, Javier
2
Schäfer, Adrienne
2
Streukens, Sandra
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Amelia, Amelia
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Birgelen, Marcel van
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
more ...
less ...
Published in...
All
Journal of service management
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->