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~isPartOf:"Journal of service management"
~person:"Mattila, Anna S."
~person:"Nayga, Rodolfo M."
~person:"Nijkamp, Peter"
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Consumer behaviour
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4
Beschwerdemanagement
2
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2
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2
Beziehungsmarketing
1
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Mattila, Anna S.
Nayga, Rodolfo M.
Nijkamp, Peter
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
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Journal of service management
International journal of hospitality management
30
Discussion paper / Tinbergen Institute
10
Food policy : economics planning and politics of food and agriculture
10
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
European review of agricultural economics : ERAE
6
Journal of Services Marketing
6
Research memoranda / Vrije Universiteit, Faculteit der Economische Wetenschappen en Bedrijfskunde
6
Applied economic perspectives and policy
5
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
Serie research memoranda / Vrije Universiteit, Faculteit der Economische Wetenschappen en Bedrijfskunde
5
Agricultural economics : the journal of the International Association of Agricultural Economists
4
International journal of contemporary hospitality management
4
Q open : a journal of agricultural, climate, environmental, food, resource, and rural development economics
4
The Cornell hospitality quarterly
4
Agribusiness : an internat. journal
3
Canadian journal of agricultural economics : CJAE
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
3
Journal of travel and tourism marketing
3
Tinbergen Institute Discussion Paper
3
Tourism economics : the business and finance of tourism and recreation
3
Agricultural and resource economics review : ARER
2
American journal of agricultural economics
2
Applied economics
2
Asian economic journal : journal of the East Asian Economic Association
2
Discussion paper / Tinbergen Institute / Tinbergen Institute
2
European review of agricultural economics
2
Journal of agricultural and resource economics : JARE ; the journal of the Western Agricultural Economics Association
2
Journal of behavioral and experimental economics
2
Journal of economic behavior & organization : JEBO
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Letters in spatial and resource sciences : LSRS
2
Serie Research Memoranda
2
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1
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
2
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
3
The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
Saved in:
4
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
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