//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~person:"McColl-Kennedy, Janet R."
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Service industry
USA
Unternehmenserfolg
Dienstleistungssektor
4
Dienstleistung
3
Dienstleistungsqualität
3
Service quality
3
Services
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer experience
2
Relationship marketing
2
Service innovation
2
Value creation
2
Business services
1
Charity
1
Co-creation
1
Consultancy services
1
Consumer behaviour
1
Customer behavior
1
Customer integration
1
Customer requirements
1
Customer satisfaction
1
Customer service
1
Design thinking
1
Dienstleistungsinnovation
1
Dienstleistungsmarketing
1
Experience
1
Forschung
1
Freie Berufe
1
Fundraising
1
Giving behavior
1
Innovation
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenservice
1
Kundenzufriedenheit
1
Practices
1
Product design
1
Produktgestaltung
1
Professioanl service firms
1
Professional services
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Textbook
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
McColl-Kennedy, Janet R.
Edvardsson, Bo
4
Jaakkola, Elina
4
Witell, Lars
4
Gustafsson, Anders
3
Verma, Rohit
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Aksoy, Lerzan
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Candi, Marina
1
Cases, Anne-Sophie
1
Chun, HaeEun Helen
1
Clark, Moira K.
1
Colurcio, Maria
1
Cooil, Bruce
1
more ...
less ...
Published in...
All
Journal of service management
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Psychology & marketing
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->