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~isPartOf:"Journal of service management"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Journal of service management
Human resource management journal
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Talent management : cases and commentary
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The international journal of productivity and performance management : IJPPM
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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International review of entrepreneurship : IRE
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Handbook of innovation in public services
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Industrial marketing management : the international journal for industrial and high-tech firms
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Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
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Procuring complex performance : studies of innovation in product-service management
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ECONIS (ZBW)
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Outcome-based service contracts in the defence industry : mitigating the challenges
Ng, Irene
;
Nudurupati, Sai S.
- In:
Journal of service management
21
(
2010
)
5
,
pp. 656-674
Persistent link: https://www.econbiz.de/10008749713
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2
Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce
Ng, Irene
;
Parry, Glenn
;
Smith, Laura
;
Maull, Roger
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 416-439
Persistent link: https://www.econbiz.de/10009619135
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