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Resource configurations for services success in manufacturing companies
Raddats, Chris; Burton, Jamie; Ashman, Rachel - In: Journal of service management 26 (2015) 1, pp. 97-116
Persistent link: https://www.econbiz.de/10010504627
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Competing in business-to-business sectors through pay-per-use services
Gebauer, Heiko; Haldimann, Marella; Saul, Caroline Jennings - In: Journal of service management 28 (2017) 5, pp. 914-935
Persistent link: https://www.econbiz.de/10011801831
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Service productisation : systematising and defining an offering
Harkonen, Janne; Tolonen, Arto; Haapasalo, Harri - In: Journal of service management 28 (2017) 5, pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
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Service infusion in manufacturing industries
Gustafsson, Anders (contributor) - 2010
Persistent link: https://www.econbiz.de/10008749749
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The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura; Karjaluoto, Heikki - In: Journal of service management 28 (2017) 4, pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
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The relevance of service in European manufacturing industries
Lay, Gunter; Copani, Giacomo; Jäger, Angela; Biege, Sabine - In: Journal of service management 21 (2010) 5, pp. 715-726
Persistent link: https://www.econbiz.de/10008749698
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339