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Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
2
Lack of preferential treatment: effects on dissatisfaction after a service failure
Varela-Neira, Concepción
;
Vázquez-Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-69
Persistent link: https://www.econbiz.de/10008386131
Saved in:
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